FAQs
Ordering
What is the status of my order?
You’ll receive a confirmation email after placing your order, and a tracking email once it’s shipped.
Can I cancel or modify my order?
Changes can be made within 24 hours of ordering. After fulfillment, cancellations/changes are not possible.
How do I crop my photos?
Upload your photo on the product page, and the cropping tool will guide you to the required ratio automatically (e.g., 1:1 or 2:3).
Can I change my photo?
Yes, within 24 hours of placing your order. Email us with your updated photo.
Shipping
How much is shipping?
- Singapore: $4.90
- International: Calculated at check out
How long will it take to receive my order?
- Handling time: 3-5 business days to create your order.
- Singapore: 3-5 business days.
- International: 7-14 business days.
Can I track my package?
Yes! You’ll get a tracking email when your order ships. Tracking info updates within 24 hours.
Returns
Can I return or exchange an item?
We don’t offer refunds/exchanges for change of mind due to customization.
What if I receive a damaged or faulty product?
Email us with:
- Your order number
- Product name
- Photos of the defect
We’ll replace it—our items come with a lifetime guarantee.
What should I do if I receive the wrong product?
Contact us within 14 days, and we’ll fix the mix-up immediately.